Rajiv Gandhi
Amritsar
Telephone: (Home) 0 234567 (Mobile) 12345678
Contact by email :
rajiv-gandhi@sample~resumes.com
Objective
Customer Service
Education
* B.Tech/B.E. (Mechanical-Hons) from Agra University in 2001
Summary of Skills and Experience
A result oriented professional with 5 years of experience in Customer
Service. Currently working with A Reputed Co. as Regional Customer
Service Manager-East.
IT Skills
Auto-CAD (R14 & R2000), Proficiency in MS-Office, SAP & Lotus Notes.
Work Experience
Jan' 2002 - Till date at a prestigious organisation
Regional Customer Service Manager-East
Key Tasks Handled;
Client Relationship Management
Identifying and networking with prospective clients including SMEs,
generating business from the existing accounts and achieving
profitability and increased sales growth.
Building and maintaining healthy business relations with high net
worth and corporate clients, ensuring high customer satisfaction
matrices by achieving delivery & service quality norms.
Team Management
Leading, managing & monitoring the performance of team members to
ensure efficiency in banking operations and meeting of individual &
group targets.
Mentoring & motivating the staff members to enhance profitability
levels while maintaining high morale.
Trainings/Projects
Three days training on ''Effective Communication'' in Delhi. Nov-2006
Two days Training on ''Team Building'' in Bombay by Indus Management
Consultant. Aug-06
Please Note: These are
sample resumes and require adaptation according to individual
specialization
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