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Openings at Tata Sky - Call Centre Support Manager - Hyderabad

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Title Openings at Tata Sky - Call Centre Support Manager - Hyderabad
Company Name Tata Sky - Satellite Television - Direct to Home (DTH) Satellite Television Services
City Hyderabad
Company Profile/Job Description

 

 

Tata Sky is joint venture between TATA and STAR groups offering direct to home (DTH) television services through satellite television service.
Tata Sky is set to revolutionise television viewing in India through its superior digital quality picture and sound. The service aims to empower the Indian viewer with Choice, Control and Convenience through its wide array of programming and interactive features.
Tata Sky offers viewers a variety of channels ranging from entertainment, sports, movies and music to news and documentaries in DVD picture quality and CD quality sound.

Openings at Tata Sky - Tata Sky - Satellite Television - Direct to Home (DTH) Satellite Television Services

Call Centre Support Manager (Customer Operations) -Hyderabad

? Single Point of Contact (SPOC) for the outsourced Call Center ? Increase first interaction resolution (FIR) at the Call Centers; counseling and motivation of team members; monitor team performance and employee productivity ? Monitor service levels and ensure that the outsourced Call Center delivers their service according to the agreed Service Levels ? Responsible for daily/weekly/monthly reports from the Call Center. MBA, min 6 years experience, preferably in a telecom / BPO industry.

Send your resume (attached as a word document) to careers@tatasky.com.

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