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Often
misunderstanding and miscommunication maybe the cause of tension and
stress in a workplace. Sometimes these situations are unavoidable
and can lead to the loss of several working days which is detrimental to
productivity and performance of employees. Stressful situations needn’t
arise and can be resolved only through a determined effort to resolve
conflicts. Effective communication skills have to be developed to make the
work place atmosphere more congenial. Words can weave magic in sometimes
very negative situations. Effective conflict management can make the work
environment pleasant and a more productive place.
Performance
Enhancement Through Team Efforts
Overcoming fear of
participation of some team members
Objective: Assigning
a role to individual team members.
Team Size 4
Time taken 10 min.
Team
Building Exercise 1
A company
is a producer of recycled plastic products such as buckets mugs or other
Items of daily use. B company is a new entrant into the market but has a
sale much higher in the first quarter of the current fiscal. A company has started to
loose some of its traditional customer base. A task force of 4 team
members has been set up to deal with the problem.
Aim: - recovery of traditional customer base while
maintaining quality and standard.
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Team
Member 1
Identifying
the problem |
Team
Member 2
Identifying
the causes and effects
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Team Member 3 Providing the Solution implementation |
Team Member 4
Evaluating
Performance of each team member
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When
two employees are having a difference of opinion be it personal or
involving company, try not to play the good Samaritan. It is always better
to keep away from contentious issues.
"Here is a Communications
Questionnaire To Test Cooperation Among Team Players"
Objective:
Determining the participation of the team members.
Time
taken 15 minutes.
To
determine full participation and cooperation from all team members, it is
also vitally important to be a good listener. A good listener is a person
who is effective in communication.
A)
Which of the following represents a big problem in communications ?
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Making
yourself understood.
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Writing an
interesting letter.
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Telling a
funny story.
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Presenting
ideas clearly and firmly.
Listening.
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Making an
impressive speech.
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Saying witty
things and making a quick comeback.
Communications Exercise2
B) When you approach the boss for an advice to solve a complicated
problem, the boss keeps shuffling the paper and looking at the clock, or
answering the telephone. You feel (check one).
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Sorry for
the boss.
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Like saying
' Hey get back in here and listen.'
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This is part
of the corporate culture.
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The boss is
indifferent and thinks you are unimportant.
C) Write down the names of three good listeners within your team.
Discussion forum:
'Much of the vitality in a team lies in the
honoring of differences, not simply in the enjoyment of similarities.'
Discussion forum and ideas exchange boards:
Objective: Exchange of ideas
True or False
Time taken 10 mins.
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Do not force greater clarity and realism in
planning.
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Normally encourages higher standard of performance.
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Motivates team member to come out with better ideas
to execute the project.
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It does not permit the timely intervention by the
corporate management.
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It makes the team members develop bipartisan
attitude towards each other.
Do not
involve seniors in resolving conflicts in the workplace. You create an
impression that you are unable to resolve the smallest crisis.
Problem Solving:
Objective: Arriving at a common solution leading to
enhanced performance of the team.
Time Taken : 15min.
Consensus:
Getting members to agree is
one of the most important aspects of communication and also a vital Tool
for Team Building. End of the week review and feedback of the defined
roles or tasks targets achieved , problems in arriving at a solution,
Comments and feed back of team
members.
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What were the things the team should concentrate
on?
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Is there room for improvement?
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How should we set the priorities straight?
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Who should take responsibility for the lapses if
any?
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What did we learn from all this?
Evaluation:Time Taken 15 minutes
Process of accumulation and elimination of ideas
through the extensive use of
Brainstorming sessions -
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inputs and output of each
team member.
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Extensive use of simulated interactive
exercises.
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Sequential approach to problems.
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The constitution of the team.
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Conclusion.
Ultimately,
conflict resolution in the work place can come through increased
cooperation amongst co-workers. A well-knit team can give increased
productivity and less stress. Positive attitude can also help tackle many
conflicts. There is an infusion of new ideas and exchange of opinions
amongst the team members.
Compiled
By - Manju
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