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HSBC and Lloyds TSB head offshore to Calcutta
Silicon.com - UK
HSBC and Lloyds TSB are set to open offshore back-office and
contact centre operations in Calcutta (now known as Kolkata)
in the Indian state of West Bengal.
The new operations represent a move away from the
traditional Indian locations such as Bangalore, Delhi,
Hyderabad and Mumbai.
Competition between Indian cities for the offshore
outsourcing business of multinational corporations is fierce
and as land and labour costs rise, firms are starting to
look outside the traditional offshoring centres in order to
maintain a cost advantage.
HSBC is moving some back-office operations to Kolkata from
September while Lloyds TSB is in talks with Indian BPO
vendor ICICI OneSource about opening a facility in the city,
according to the Minister of IT for the communist government
of West Bengal.
Both HSBC and Lloyds TSB have gone public about their plans
to offshore thousands of jobs to cheaper overseas locations
such as India.
Speaking to silicon.com at the Offshore Customer Management
conference in New Delhi, Manabendra Mukherjee, Minister of
IT, environment and government for West Bengal, said Kolkata
has overcome its legacy of poverty and now has both the
modern infrastructure and government support to attract
western companies.
"Perception has been a big problem for Kolkatta but it has
the lowest cost of operation and lowest staff attrition," he
said.
Mukherjee claimed Kolkata-based operations are 12 to 13 per
cent cheaper than Delhi and Mumbai and 11 per cent cheaper
than Bangalore and Hyderabad.
Kolkata is the capital of the state of West Bengal, and
accounts for around five per cent of the Indian IT and BPO
market. It produces almost 200,000 graduates a year who can
earn between 66,000 Rupees (£795) and 84,000 Rupees (£1,011)
a year working in the call centres there. |
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